Jan 23,
So guys still thanks for showing enough patience to reach this far. So I told you of my burst of dedication and some of you must have thought that here is this chap bragging about a god damned call center job. Now if that's how you feel then let me tell you that I take great pleasure in taking the thing a bit further. This whole thing has been much more complex than I ever imagined. To elaborate further dell ships about 40000 units a day and each one of these is customized according to the specific needs of the customer. So you can just imagine the possible system permutations and combinations. And further Dell provides very little on site support. All problems from complex issues to simple ones are handled over the phone.
To give you a further idea about the complexity of the job let me speak about modems. Dell currently ships 70 different types of modems and each manufacturer has his own special features and system specific diagnostic tools. And now a customer can come with a problem with any one of these. And you've got to troubleshoot. To add to your woes you have a foreign accent problem wherein you can't understand what those guys speak and they don't understand what you speak. To bring further tears there are some extremely intelligent customers.
To quote one example guys in the shop got this call from a lady who got a system message "Press any key to continue". She called up to complain that there wasn't an "any" key in her keyboard.
Then there are often cases when we have 60 yr old grandmas calling up with a problem that requires you to open up the box. Now I am sacred when I have to do something with the motherboard. And here I am supposed to tell guys who are complete novices to open up their systems inside out.
And the passing criterion is not easy. To give you an example in our batch only two guys have passed the assessments. One is guy with a five-year experience in hardware installations and the other chap is yours truly . . .
Then to make me feel better there are some really interesting guys. I met a couple of BIT guys whose dates like mine have been postponed. Then there are other really interesting guys. There is madhumita who had done her PG in French from JNU. We have a fair bit of engineers. In fact here again I am surrounded with rahuls. One is in my class and has done his BE from pune univ. The fellow once got stuck in Singapore with no money or visa with him. He was there for about 10 days and how he survived is another interesting tale that will make whatever I have written till now look like an answer to a 2 mark question.
The other fellow is my instructor and guys let me tell you with pride that I have done it yet again. I have done to him what I am so good at. But to be honest I guess this one was the most difficult one to handle but then I am so good that nothing ever seems impossible.
So I guess it's enough for the day and I will let you know about my latest adventures as and when it happens.
take care
Shijo
So guys still thanks for showing enough patience to reach this far. So I told you of my burst of dedication and some of you must have thought that here is this chap bragging about a god damned call center job. Now if that's how you feel then let me tell you that I take great pleasure in taking the thing a bit further. This whole thing has been much more complex than I ever imagined. To elaborate further dell ships about 40000 units a day and each one of these is customized according to the specific needs of the customer. So you can just imagine the possible system permutations and combinations. And further Dell provides very little on site support. All problems from complex issues to simple ones are handled over the phone.
To give you a further idea about the complexity of the job let me speak about modems. Dell currently ships 70 different types of modems and each manufacturer has his own special features and system specific diagnostic tools. And now a customer can come with a problem with any one of these. And you've got to troubleshoot. To add to your woes you have a foreign accent problem wherein you can't understand what those guys speak and they don't understand what you speak. To bring further tears there are some extremely intelligent customers.
To quote one example guys in the shop got this call from a lady who got a system message "Press any key to continue". She called up to complain that there wasn't an "any" key in her keyboard.
Then there are often cases when we have 60 yr old grandmas calling up with a problem that requires you to open up the box. Now I am sacred when I have to do something with the motherboard. And here I am supposed to tell guys who are complete novices to open up their systems inside out.
And the passing criterion is not easy. To give you an example in our batch only two guys have passed the assessments. One is guy with a five-year experience in hardware installations and the other chap is yours truly . . .
Then to make me feel better there are some really interesting guys. I met a couple of BIT guys whose dates like mine have been postponed. Then there are other really interesting guys. There is madhumita who had done her PG in French from JNU. We have a fair bit of engineers. In fact here again I am surrounded with rahuls. One is in my class and has done his BE from pune univ. The fellow once got stuck in Singapore with no money or visa with him. He was there for about 10 days and how he survived is another interesting tale that will make whatever I have written till now look like an answer to a 2 mark question.
The other fellow is my instructor and guys let me tell you with pride that I have done it yet again. I have done to him what I am so good at. But to be honest I guess this one was the most difficult one to handle but then I am so good that nothing ever seems impossible.
So I guess it's enough for the day and I will let you know about my latest adventures as and when it happens.
take care
Shijo
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